SALES AND CUSTOMER SERVICE SUPERSTAR WANTED – 4 DAY WEEK!

Would you like to showcase your customer service, admin and sales skills?

Would you like to work 32 hours a week?

Does having EVERY Friday off appeal to you?

How about never working weekends?

Would you prefer to work for a small family run business?

If the answer is yes to the above then come and work at Simply Shutters.

We have an exciting opportunity for the right person to join our small, friendly sales and customer service team.

Job Type: Permanent

Hours of Work: Mon to Thurs 9am – 5:30pm (32 hours per week. ½ hour lunch break).

Salary: £11.50 per hour

Location: Brandon, Suffolk.

Job Role includes the following responsibilities:

• Answering all incoming calls promptly, in a polite and professional manner.  
• Taking new orders over the telephone.
• Processing online orders.
• Liaising with existing customers regarding order updates, delivery issues, stock availability, confirmation of orders and other ad hoc queries.
• Monitoring the shared inbox and responding to emails within 24 hours of receipt.
• Following up sales enquiries and encouraging new business.  
• Identifying and resolving any courier related issues that may arise.
• Upholding customer and company confidentiality and adhering to GDPR guidelines. 
• Liaising with other teams including warehouse and manufacturing.
• Booking parcels with our third-party courier service.
• Performing general administrative duties.
• Other ad-hoc duties as and when required.

About you:

• You are computer literate with experience of using Microsoft systems including Outlook, Word, and to a lesser degree Excel.
• You have excellent attention to detail.
• If you have sales experience this would be advantageous.
• You work well under pressure. The office can be fast-paced and pressured.
• You have excellent telephone skills, dealing with customers in a friendly and professional manner including dealing with any customer complaints that might arise.
• You have good oral and written grammar and can write clear and professional emails.
• You can build and maintain professional relationships with trade customers and suppliers.
• If you have CRM experience that is great but not essential.
• You can work on your own initiative and have a positive ‘can do’ attitude.

BENEFITS:

• 1 to 1 training and continued support after training period.
• Working for a small, family run business (you aren’t just a number).
• NO cold calling. All our sales leads are people who have approached us.
• Free on-site car park. Also, right next to Brandon train station if you don’t drive.
• Free Tea/ coffee (biscuits on occasion).
• NO weekend work.
• EVERY Friday off.
• Paid overtime.
• Annual holiday entitlement (including bank holidays) to include forced shutdown between Christmas and New Year. You read that correctly, you won’t be working over Christmas and New Year!
• Occasional visits from the company dogs Lulu and Dave.

To apply for this amazing opportunity send us your CV today.

You must have eligibility to work in the UK. CV’s submitted that do not include contact details will not be considered.

If you have applied for this position previously you will not need to submit your CV again.

We look forward to hearing from you.

NO AGENCIES.